ZENITH STUDIO j.d.o.o.
Školska 5, 10432 Bregana, Croatia
OIB: 26937341093
Tel: +385 (0) 99 666 1094
email: contact@zenith-studio.com

The company is registered in the court register of the Commercial Court in Zagreb under the number MBS 081380257. The share capital of the company amounts to HRK 10.00 and has been paid in full. President of the Management Board: Luka Radek.

Raiffeisenbank Austria d.d. Zagreb
Magazinska cesta 69
IBAN: HR7624840081135212873

Consumer, as a customer and ZENITH STUDIO j.d.o.o. as sellers conclude

PURCHASE CONTRACT

Legal entities as customers are subject to the application of the Civil Obligations Act and the Electronic Commerce Act, and the Consumer Protection Act does not apply to them. These General Terms and Conditions apply to legal entities in the part relating to the main features of the product, the contract procedure, product price, method of payment and shipment of products, description of product delivery and delivery costs, general information, warranty and service conditions, loyalty club , disclaimer and the moment of concluding the contract. The seller may, at his choice, grant the legal person in each specific case the rights of the buyer who is a consumer.

The user is a person who uses the website zenith-studio.hr as well as every customer and visitor of the website zenith-studio.hr

The conclusion of sales contracts through the website zenith-studio.hr is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of European Union directives. Concluding contracts through the website zenith-studio.hr is concluding distance contracts.

These General Terms and Conditions also represent a pre-contractual notice, and refer to the conclusion of a contract of sale if the buyer is a consumer or any natural person who enters into a legal transaction or operates in the market outside its trade, business, craft or professional activity. the trader and the consumer within the organized system of sales or provision of services without the simultaneous physical presence of the trader and the consumer in one place, where until the moment of concluding the contract and for concluding the contract only one or more means of remote communication are used.

Remote communication means are all means that can be used for concluding distance contracts without the simultaneous physical presence of the trader and the consumer, such as the Internet and e-mail.

The contract is concluded when the seller accepts the buyer’s offer, and all listed on the site.

zenith-studio.hr

represents an invitation to bid. The seller may terminate the contract of sale if the buyer does not pay the purchase price, and is not obliged to deliver the product until the receipt of the purchase price. If for some reason the buyer does not pick up the shipment and return it to the seller, the seller a total of 3 failed delivery attempts, the seller will no longer repeat other deliveries.

An integral part of these General Terms and Conditions are the General Terms and Conditions for the Protection of Personal Data.

The content of the zenith-studio.hr website is available in Croatian. The official language for concluding sales contracts is Croatian.

MAIN FEATURES OF THE PRODUCT

The customer gets acquainted with the main features of the product on the website zenith-studio.hr

ZENITH STUDIO j.d.o.o. reserves the right to change information, including product prices and special offers on the site without prior notice.

The image of the product is accompanied by a description of the main features of the product and its price.

Prices, payment terms and special offers are valid only at the time of ordering and / or payment.

CONTRACT CONCLUSION PROCEDURE

Purchases are made on the website zenith-studio.hr by filling out the form provided. When filling out the form, the buyer is obliged to enter all the information required of him. The purchase can be made with the confirmation of the buyer that he has previously read and understood the General Terms and Conditions and that he has agreed to them and that he is aware that this is an order with an obligation to pay. Shopping is possible 24 hours a day, 7 days a week. ZENITH STUDIO j.d.o.o. is not responsible for the costs of using computer equipment and telecommunications services required to access the service. The customer will be notified by e-mail of the order confirmation (receipt of an e-mail containing the customer’s offer) and sending the shipment.

In the event that ZENITH STUDIO j.d.o.o. for any reason he is not able to deliver any of the ordered products, the customer will be contacted by phone or e-mail, an employee of ZENITH STUDIO j.d.o.o. for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product. The purchase of products and / or services in the name and on behalf of a minor or a person deprived of legal capacity (in whole or in part) may be requested only by their legal representatives.

Purchases are made by ordering available products that the customer chooses based on the photo and basic description. The photographs are illustrative in nature and do not always correspond to the available products in all details. Shopping is done in a few simple steps in the comfort of the customer’s home, from anywhere in the world.

Product search is possible by different criteria. By entering a certain term in “Search”, products related to the specified term will appear m. The customer can choose a particular product that interests him and read the available product description so that he can independently decide whether the product meets his needs. The customer selects products from the product catalog on the zenith-studio.hr page, which is arranged according to product types. Product ordering is done electronically. By clicking on the “Add to cart” icon, the selected product is added to the cart. By placing the product in the cart, the product is not reserved or ordered or purchased. The customer can continue to add products by clicking “Continue shopping” or review the cart by clicking “Cart view” or complete the product selection process by clicking “Complete purchase”. When the customer completes the product selection process, clicking on “Complete purchase” will be redirected to the page where he selects the method of payment, delivery method, enters the code if he has a coupon or gift voucher, puts additional notes if any, eg if he wants an R1 account. It is not possible to continue the purchase without marking the box “I agree with the General Terms and Conditions” by marking which the customer confirms that he has read and understood these General Terms and Conditions and that he agrees with them and ticking the box “I am aware that the order includes payment”. By clicking on “Change cart contents” the customer can change the cart contents. If the customer agrees to buy the products in the cart, he can click on the “Pay” icon. After the customer places an order by clicking on the “Pay” icon, the seller will send the General Terms and Conditions to the customer’s email address together with the order confirmation and its number confirming that the customer’s order was received during processing. The seller will send the buyer to his e-mail address a confirmation of the concluded sales contract together with a confirmation that the shipment has been sent, and instructions on collection. If the customer does not receive the ordered products paid for within 20 working days (Saturday, Sunday and non-working days excluded) from the payment, or 20 working days (Saturday, Sunday and non-working days excluded) from concluding the sales contract with the agreed payment upon receipt , is obliged to inform about it to the e-mail address contact@zenith-studio.com If the buyer has not received a confirmation of purchase by email within 72 hours or it is not possible to access the service in the manner specified in the email, he is obliged to contact the seller to the e-mail address contact@zenith-studio.com In the event that ZENITH STUDIO jdoo for any reason is unable to deliver any of the ordered products, the customer will be contacted, by phone or email, an employee of ZENITH STUDIO j.d.o.o. for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.

GENERAL INFORMATION

Users or customers are obliged to get acquainted with the General Terms and Conditions of the website before using the website zenith-studio.hr owned by ZENITH STUDIO j.d.o.o. If they have additional questions or ambiguities related to the General Terms and Conditions, they can contact the e-mail address contact@zenith-studio.com

By accessing the website or using any part of its content, the user accepts the General Terms and Conditions of the website, as well as all other rules and conditions of use of the website and the services provided through it. Users agree not to use the Website in a manner that harms authors or third parties, and accept all risks of using the Website and the Services. If the user does not agree with the above, he is obliged to stop using the website and the services provided through it.

The content of the website is protected by copyright. Modification, rental, sale or distribution of content is only possible with the prior written permission of ZENITH STUDIO j.d.o.o.

ZENITH STUDIO j.d.o.o. allows you to use the website in the best possible way. These include: monitoring server performance, expanding capacity by number of users, customer support, and troubleshooting system errors and problems. does not take responsibility for any problems in the operation of the site and services. ZENITH STUDIO j.d.o.o. cannot guarantee that the use of the website will not be interrupted or error-free. The user agrees that access to the website may sometimes be interrupted or temporarily unavailable. Users use the website at their own risk. ZENITH STUDIO j.d.o.o. is in no way responsible for any damage that the user may suffer using the website. The authors and other natural or legal persons involved in the creation, production and distribution of the website are not responsible for any damage resulting from the use or inability to use the same. ZENITH STUDIO j.d.o.o. reserves the right to deny access to the website to users in the event that it is assessed that it is being used inappropriately. ZENITH STUDIO j.d.o.o. reserves the right to deny access to the Website to anyone, based on its own estimates. The user undertakes to use the website in a way that does not compromise r

resources and services in general. Improper use of the website is prohibited and results in termination of access to the same.

The user is obliged to keep the information about his user account secret, and is fully responsible for all damage caused by unauthorized use of his user account. ZENITH STUDIO j.d.o.o. reserves the right to change or amend the General Terms and Conditions at any time. The changes take effect on the day of publication on the website. Continuation of access to the website or use of any part of its content will be considered consent to the amended or supplemented General Terms and Conditions. ZENITH STUDIO j.d.o.o. advises to periodically check the General Terms and Conditions to get acquainted with possible changes. ZENITH STUDIO j.d.o.o. reserves the right at any time and without prior notice to modify, supplement or discontinue any part of its business, including the Website, or any part thereof, services, subpages or services provided through them. The right in question includes, but is not limited to, changes in the time of availability of content, availability of new data, mode of transmission, as well as the right to access or use the website.

Terms and Conditions / Compensation calculation

It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles. ZENITH STUDIO j.d.o.o. has the right to control the content of the website at all times to ensure compliance with the General Terms and Conditions and positive regulations. Amendments to the General Terms and Conditions are valid immediately upon publication on the website.

STATEMENT ON RETURN OF GOODS

When taking over the product, the buyer is obliged to check for any damage and immediately advertise it to the delivery worker who delivered the goods, or refuse to take over the shipment on which external damage is visible. ZENITH STUDIO j.d.o.o. will, upon request for a refund or replacement, return the funds to the user’s account or replace the product with a new one within fourteen (14) days from the date of receipt of the returned product in stock.

In case the replacement product is not in stock, only a refund is possible. Returns of delivered products are made by delivery to the address: ZENITH STUDIO j.d.o.o.

Školska 5, Bregana. In case of a justified complaint, zenith-studio.hr bears the costs of return.

The user is obliged to return the delivered products in the condition in which they were delivered to him and in the original packaging (commercial packaging in which the goods were delivered) with the delivery note and invoice.

COMPLAINTS

MATERIAL DEFICIENCIES

ZENITH STUDIO j.d.o.o. is liable for material defects of the product until the moment of transfer of risk to the buyer (the moment of handing over the things to the buyer or a third party designated by the buyer, who is not the carrier), regardless of whether he was aware of the material defect. It is also liable for those material defects that occur after the transfer of risk to the customer if they are the result of a cause that existed before. It is presumed that the defect that occurred within six months of the transfer of risk to the buyer existed at the time of the transfer of risk, unless the seller proves otherwise or contrary to the nature of the thing or the nature of the defect.

The disadvantage is:

if the thing does not have the necessary properties for its regular use or for change ​​t, if the item does not have the necessary properties for the special use for which the buyer procures it, and which was known to the seller or must have been known to him, if the item does not have properties and characteristics that are explicitly or tacitly agreed or prescribed when the seller which is not identical to the sample or model, unless the sample or model is shown for information only, if the item does not have properties that otherwise exist in other items of the same type and which the buyer could reasonably expect by the nature of the item, especially considering public statements and their representatives on the properties of things (advertising, marking things, etc.).

The consumer is obliged to inform the seller of the existence of visible defects within two months from the day when he discovered the defect, and no later than two years from the transfer of risk to the consumer.

When, after receiving the goods from the buyer, it turns out that the thing has a defect that could not be detected by the usual inspection when taking over the thing, the buyer is obliged, under the threat of loss of rights, to notify the seller within two months. discovered.

The seller is not responsible for defects that appear after one year from the delivery of the goods. The rights of the buyer who informed the seller in time about the existence of the defect expire after two years, counting from the day of sending the notice to the seller, unless the seller’s fraud prevented the buyer from realizing them.

If the existence of a material defect is determined, the seller may have one of the following obligations, all in accordance with the rules of the Civil Obligations Act:

elimination of the defect, delivery of another product without defect, reduction of the price, termination of the contract. Rights based on material lack of property are regulated by the Law on Obligations.

When the buyer is a legal entity, the rules on material deficiency prescribed by the Civil Obligations Act apply to him, especially in the part where the material defect for legal entities is regulated differently from the General Terms and Conditions, then the Civil Obligations Act applies.

RIGHT TO UNILATERAL TERMINATION OF THE SALE AGREEMENT

The consumer may unilaterally terminate the contract within 14 days without giving a reason.

The 14-day period starts to run from the day when the product is handed over to the consumer or to a third party designated by the consumer, who is not a carrier.

If the consumer orders several pieces of products to be delivered separately in one order, or if the goods are delivered in several pieces or more shipments, the period of 14 days begins to run from the day when the consumer or a third party designated by the consumer. which is not a carrier, possessed the last piece or the last shipment of the product.

If regular delivery of goods has been agreed for a certain period, the 14-day period shall begin on the day when the first piece or the first consignment of the product is handed over to the consumer or a third party designated by the consumer other than the carrier.

If the consumer is not informed of the right to terminate the contract, the consumer’s right to unilateral termination of the contract expires after 12 months from the expiration of 14 days.

If the seller has notified the consumer of the right to terminate the contract within 12 months, the right to unilateral termination of the contract expires after the expiration of 14 days from the time the consumer received the notice.

In order for the consumer to exercise the right to unilateral termination of the contract, he must inform the seller of his decision to unilaterally terminate the contract before the expiration of 14 days by an unequivocal statement sent by mail to: ZENITH STUDIO j.d.o.o.

Školska 5, Bregana or by e-mail at: contact@zenith-studio.com, stating your name, address, telephone number, fax number or e-mail address, and the consumer may, at his own choice, use the following an example of a form for unilateral termination of the contract. A copy of the form for unilateral termination of the contract can be filled in electronically by the consumer by clicking on unilateral termination of the contract. Acknowledgment of receipt of the statement of unilateral termination of the contract shall be delivered by the seller to the consumer without delay, by email. In the event of termination of the contract, each party is obliged to return to the other party what it received under the contract. Except when the seller has offered to pick up the goods returned by the consumer, the seller must refund the payment only after the goods are returned to him, or after the consumer provides proof that he sent the goods back to the seller, if the seller was notified before receiving goods. The seller is not obliged to reimburse the additional costs resulting from the consumer’s explicit choice of mode of transport other than the cheapest type of standard transport offered by the seller. The seller must make a refund using the same means of payment used by the consumer when making a payment, unless the consumer expressly agrees to another means of payment, and provided that the consumer is not obliged to pay any additional costs for such a refund.

Unless the seller has offered to pick up the goods returned by the consumer, the consumer must return the goods without delay and no later than 14 days after notifying the seller of his decision to terminate the contract.

It is considered that the consumer has fulfilled his obligation to return the goods on time if he sends the goods before the deadline or hands them over to the seller, or to the person authorized by the seller to receive the goods.

All direct costs of returning the product are borne by the seller. The consumer is responsible for any impairment of the goods resulting from the handling of the goods other than that necessary to determine the nature, characteristics and functionality of the product.

In order for the consumer to determine the nature, characteristics and functionalities of the goods, he can handle the goods and inspect the goods only in the way that is usual when buying goods at the seller’s premises. The goods that the buyer intends to return within 14 days must not be used or take any other action that would reduce the value of the goods.

In the period in which the consumer exercises the right of return, he must keep the goods with due care, i.e. he must behave like a particularly careful and conscientious person. In case of impairment of the product resulting from the handling of the product, the seller will be charged from the amount of the purchase price received in the ratio of impairment of goods at its own discretion, taking into account the objective criteria of each case.

In order to make it easier for the consumer to draw up a written termination of the contract, below is an information form for unilateral termination of the contract, which can be filled out and sent to the seller’s address ZENITH STUDIO j.d.o.o. Školska 5, Bregana or by e-mail to the e-mail address: contact@zenith-studio.com Termination of the contract can be filled in by the consumer by clicking on the link above. The right to terminate the contract of sale is not allowed in the following cases when:

subject of the contract goods made to the consumer’s specification or clearly adapted to the consumer, subject of the contract sealed goods which for health or hygiene reasons are not suitable for return, if unsealed after delivery, subject of the contract goods which by their nature after delivery inseparably mixed with other things, the consumer specifically requested a visit from the trader to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services that the consumer explicitly requested, the trader provides other services or deliver other goods than those that is necessary to perform urgent repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods. When the buyer is a legal entity, the section of these General Terms and Conditions entitled “Right to unilateral termination of the contract” does not apply to him. The Law on Obligations and the Law on Electronic Commerce apply to legal entities.

NOTICE ON THE MANNER OF WRITTEN COMPLAINT OF THE CONSUMER

All complaints in accordance with Article 10 of the Consumer Protection Act, the consumer may send by mail to the address ZENITH STUDIO j.d.o.o. Školska 5, Bregana or e-mail to

e-mail: contact@zenith-studio.com or in person at the seller’s business premises at the address – ZENITH STUDIO j.d.o.o. Školska 5, Bregana

In order for the consumer ZENITH STUDIO j.d.o.o. responded to a written complaint that was not sent by email, consumers are asked to provide accurate information about their name and address and the address to which they will be sent a response. The answer to the consumer’s complaint must legally be given in writing no later than 15 days from the date of receipt of the complaint. In the event of a dispute ZENITH STUDIO j.d.o.o. and the consumer will resolve the dispute amicably, and if the same is not possible, the competent court is competent according to the seat of the Seller’s company with the application of Croatian law. Disputes can be resolved before the Court of Honor or other conciliation centers.

Consumer disputes can be resolved through the European Commission’s ODR platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN)

If the consumer accepts the General Terms and Conditions, he accepts all other conditions listed on the website and all other provisions listed on that website. If the consumer does not agree with any part of the pre-contractual notice or the General Terms and Conditions, he is asked not to use the website and not to enter into a contract of sale.

ZENITH STUDIO j.d.o.o. reserves the right to change these General Terms and Conditions without prior notice. The General Terms and Conditions are in accordance with the laws of the Republic of Croatia.

If the customer is a legal entity, the rules on consumer protection prescribed by the Consumer Protection Act do not apply to him.

The rules on written consumer complaints do not apply to legal entities, to which she applies the Law on Obligations and the Law on Electronic Commerce.

STATEMENT ON RETURN OF GOODS

When taking over the product, the buyer is obliged to check for any damage and immediately advertise it to the delivery worker who delivered the goods, or refuse to take over the shipment on which external damage is visible.

ZENITH STUDIO j.d.o.o. will, upon request for a refund or replacement, return the funds to the user’s account or replace the product with a new one within fourteen (14) days from the date of receipt of the returned product in stock. In case the replacement product is not in stock, only a refund is possible. Returns of delivered products are made by delivery to the address: ZENITH STUDIO j.d.o.o.

Školska 5, Bregana. In the event of a justified complaint, ZENITH STUDIO j.d.o.o. bears the cost of return. The user is obliged to return the delivered products in the condition in which they were delivered to him and in the original packaging (commercial packaging in which the goods were delivered) with the delivery note and invoice.

WARRANTY AND SERVICE CONDITIONS

If a product has a warranty or is subject to service conditions, the same is stated in the description of that product. The rights from the guarantee certificate can be used only upon presentation of the guarantee certificate and invoice during the warranty period.